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ITS Service & Operations

Managing the IT Service Desk, File Replication archive (FIRE), Transfer Services, account management, and the Job Dispatcher framework.

The Operations team develops, adapts and operates software to meet the internal needs of IT & Technical Services (ITS) and to support engagement with external projects such as the Human Cell Atlas through the software and services available within ITS.

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  • Integrating, deploying and contributing to open-source software that provides added value to EMBL-EBI and which may potentially be of benefit to other organisations.
  • Developing software to meet the needs of ITS and other parts of EMBL-EBI.
  • Developing and operating reliable and resilient large-scale and long-term key service infrastructure for other EMBL-EBI services, such as multi-petabyte geo-dispersed file archiving, centralised file transfer services, and the user account management service.
  • Supporting EMBL-EBI users in their daily IT activities, as well as our IT infrastructure.
  • Participating in internal and external projects by either leading EMBL-EBI’s interactions or working collaboratively with other teams within EMBL-EBI.

The team works in collaboration with other teams within ITS and across EMBL-EBI, as well as with external collaborators as part of externally funded projects.

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