(re)Designing your service: the design process, and understanding your users

Trainers: Andrew Hercules

Overview: In this interactive session, the group engaged in a paper-based exercise that where they explored how we all see and experience things in different ways and the hidden complexities in seemingly simple tasks. The group also sketched their services and annotated with insights. After this the group learned about the design process and use your annotated service sketch from part 1 to develop an empathy map that they could use to better understand their users of their services.

Learning outcomes:

By the end of this session you will be able to:

• Gain basic understanding of the UX design process
• Practiced sketching as a UX design tool
• Understand the importance of empathy as the basis of the design process
• Learn how to better understand your users

Materials

• (re)Designing Your Service – Workshop Presentation

This exercise was implemented as an interactive session; find below its template materials:

• 12 Circles Challenge Exercise – Worksheet
• Empathy Map Exercise – Worksheet
• (re)Designing Your Service – Resource Guide
• Extra resources