User Support Lead - Keane team: EGA, EVA, and ENA archive infrastructure
Joined EMBL-EBI in 2009, having previously worked on large vertebrate genome projects as a Genomic Finisher and Computational Biologist at the Wellcome Trust Sanger Institute. My role in the EGA covers all aspects of customer service delivery for our stakeholders, from customer led UX development to outreach and training aimed at our users and submitters. I work within an agile-scrum team environment as a product owner and am competent in JIRA, Kanban, Request Tracker, XML, Mysql, LucidChart and data encryption methodologies. PRINCE2 practitioner certified.
jeff [at] ebi.ac.uk
ORCID iD: 0000-0002-3716-4880
Tel:+ 44 (0) 1223 494 559 / Fax: