It simply does not work!
This is probably an exaggeration: you can read these lines, therefore
at least SSM documents do work for you. Seriously, however, you should
be always able to get to the SSM Submission Form from SSM's
Start Page. If you can not, then, indeed,
it simply does not work and then please
let us know about that.
Other reasons why you could get to this page:
- Some or all buttons, selection controls
and links do not work.
- Submitted queries hang forever.
- None from the above.
- Some or all buttons,
selection controls and links do not work.
SSM-generated web pages, with that understood by your browser.
So far, this malfunction has been reported only for
Mozilla Firebird (version 0.6). Please
report your case, even
if this is Mozilla Firebird again.
We recommended using Netscape 6+ and Internet Explorer 5+.
These are most widespread browsers. Netscape may be installed
free on many platforms. Please consider using one if you are
having this problem.
Even if you are using the recommended browsers, the buttons
switched off. Make sure that your browser is set to work
- Submitted queries hang
- It is important to identify whether you are getting to the SSM
Wait Page or not. Normally,
after submitting a query, SSM shows a page saying that the request
is accepted, which after 5 seconds or so is replaced by the Wait
Page showing how many CPUs are allocated and what is the current
status of your query. The Wait Page reloads itself every 5 seconds
until your query finishes, and then it automatically loads the
- You are not getting to the intermediate page that acknowledges
your submission. Provided that your Internet connection is
in working order, this means that submission button(s) in the
Submission Form do not work. Please refer to the
- You are getting to the Wait Page, but it does not reload
itself as it normally should. Although this may also indicate
above), the most obvious reason for
this is that your browser is set to "smartly" reload pages
from the cache. Switch the cache off! Go to the browser's
preferences, section "Cache", and set comparison to the network as
"Every time" or "Automatically". You may have difficulties to
find this option in older browsers, such as Netscape 3
or even earlier Netscape 4. What to say - updating the browsers
is free, please consider this approach. But even if you are
so stuck to your loved one, don't be desperate as pressing
"Reload" should force the browser to reload Wait Page from
its source, so you'd have to keep pressing "Reload" until your
results are ready. Update your browser!
- The Wait Page reloads itself but there is no progress.
Firstly, it may only seem to reload. Check your cache settings
as described above to make absolutely sure that your browser
does not read from the cache. Secondly, the server may be busy.
If that is the case, the Wait Page will eventually show a message
in blue or red that your query is delayed. Finally, this may,
indeed, indicate a crash, and we beg for your assistance. Please
report your case!
- The Wait Page reloads and reports a progress, however Result Page doesn't
show up after all CPUs say "completed". In some
pathologically hard queries, it may take up to 10-20 minutes
for SSM to display the Result Page after last CPU reported
"completed" in the Wait Page. You should be very unlucky to
run on such a query, and admittedly this is most probably a
crash. We beg for your
- None from the above is
- Ok, please help us and we'll do our best to help you:
report your problem.